Services

MTI has extensive experience in working with telecommunication companies. We have handled the following campaign programs:

  • Aquisition / Upsell (Such as TV and High Speed)
  • Retention
  • Customer Winback
  • Migration to new products/services
  • Welcome Surveys
  • Business Campaigns
  • Lead Generation
  • New Customer Acquisition
  • Inbound customer service campaigns
  • Fibre Conversion Campaigns

Our specialty is working with clients who sell multiple complex products and services to their existing customer base. Naturally, the precise products and services offered will vary from client to client, but our track record is exceptional, achieving or exceeding desired client objectives.

Whether extending offers to a client’s existing customers, or generating leads through cold calls, our experienced team of customer contact specialists are always ready to provide the following services:

Advantages of Partnering with MTI

  • Live agents, for a better call experience
    Our dialer system is tailored to ensure an agent is always ready to accept or deliver calls – eliminating the wait times and recorded messages experienced with traditional predictive dialers. Eliminating the extra step of software dialing also minimizes the connect times for outbound calls, increasing the efficiency of our agents.
  • Professional agent training
    Our dedicated team of agents and supervisors will work closely with the client to ensure the client’s services are presented to their customer base in the most efficient way possible. This includes the creation and customization of any calling scripts required. Agents are first trained in the classroom to ensure that the client’s services are understood. This is then complemented by constant on the job training by a combination of monitors, coaches and floor supervisors.
  • Quality Control processes to ensure program success
    A huge component of our results is that coaches, monitors and supervisors are always on the floor, and are able to live monitor agents to ensure that the client’s service requirements are met and to maximize the sales potential of the agents.
  • Stable, reliable and flexible IT systems
    Operational software is proprietary, and purpose built to ensure tight focus and efficiency. The focused development is more efficient than the complexity of generalized software, and allows for quicker development and adaption. Our server and phone system are vigilantly maintained, and are designed to be scalable to ensure system capacity always exceeds its needs.
  • Digital call recordings of all outbound and inbound calls
    Every call is recorded in full and can be sent to clients as requested. Calls may be stored for up to six months.
  • Flexible call hours
    Our office in Brandon Manitoba is open from 9 AM to 8 PM CST Monday to Friday.